Returns & Refunds

Pet Care Haven Goods gives 30 days from delivery to change your mind. Decor returns need no printer: a prepaid label is emailed and the parcel can go back from any drop-off point.

Furniture is collected by our own team rather than shipped back. There is no restocking fee and no return freight charge, and the collection window is booked the same way as a delivery.

Where returns go

Pet Care Haven Goods
Returns Department
709 erbacon road
Cowen, WV 26206
United States

Refunds are issued to the original payment method within five to seven business days of the piece arriving back at the Cowen warehouse. Damaged or wrong items are replaced or collected at our cost when reported within 48 hours of delivery.

Pet Care Haven Goods keeps this returns & refunds page to the same standard as the shelf in Cowen, WV: 500 pieces counted every Monday, 20% off the landed price, and free shipping on every order inside the contiguous United States. Questions about this page go to the Pet Care Haven Goods support desk, which is the same bright team that packs the cartons.