Pet Care Haven Goods
FAQ
Short answers to the questions that come up before an order at Pet Care Haven Goods, written by the people who pack the parcels in Cowen.
Pet Care Haven Goods keeps this faq page to the same standard as the shelf in Cowen, WV: 500 pieces counted every Monday, 20% off the landed price, and free shipping on every order inside the contiguous United States. Questions about this page go to the Pet Care Haven Goods support desk, which is the same bright team that packs the cartons.
- Is shipping really free at Pet Care Haven Goods?
- Yes. Furniture and decor ship free from Cowen, with no minimum and no oversize surcharge. Assembly at checkout is the only optional cost.
- How long does furniture take to arrive?
- Pet Care Haven Goods books furniture deliveries after checkout, usually within seven days, in a two-hour window. Decor leaves Cowen within one business day and arrives in two to five.
- Can I return a sofa?
- Within 30 days. Pet Care Haven Goods collects it with its own team, with no restocking fee and no return freight, and refunds within five to seven business days.
- Are the measurements on the page exact?
- They are the unpacked measurements, taken at the Cowen warehouse rather than copied from a supplier sheet, so a piece fits the space it was bought for.
- Do furniture and decor arrive together?
- They can. Both departments sit in the same building in Cowen, so one order can cross departments without a second booking or a second delivery charge.
- How is payment taken?
- Checkout runs through PayPal. Pet Care Haven Goods does not see or store card numbers at any point.